Refund and Return Policy

Nix Wildlife Art LLC sells original artwork and print options by inquiry. Because each original artwork is unique, and because prints may be produced or arranged specifically for a customer, all sale terms are confirmed before payment.

Originals

Original artwork sales are generally final once payment is completed, unless otherwise agreed in writing before purchase or unless the item arrives damaged in transit.

Prints

Print sales may be final if the print is produced, ordered, signed, numbered, customized, or fulfilled specifically for the customer. If a print return is available for a particular order, the terms will be stated before payment.

Cancellations

If you need to cancel an order, contact [email protected] as soon as possible. Cancellation may not be available after an original artwork has shipped, after a print has entered production, or after special packing or shipping costs have been incurred.

Damage in transit

If an item arrives damaged, contact us within 3 calendar days of delivery with photos of the item, packaging, and shipping label. We will review the issue and determine the appropriate resolution.

Return shipping and refunds

If a return is approved for reasons other than shipping damage or seller error, the customer is generally responsible for return shipping, insurance, and safe packaging. Approved refunds are normally issued to the original payment method.